Frequently Asked Questions

View some of the most commonly asked questions

You can view a full list of insurances HERE. If you are 65+ and do not see your insurance listed, please call Sienna, our community representative. (951) 225-6807

  1. Call your pharmacy 4-5 days before you run out. If you use a mail-order (3 month supply) service (ie. Express-Scripts, RX Solutions), contact them at least 1-2 weeks prior.
  2. Ask your pharmacist to send us a prescription refill request electronically instead of by fax. Once received by us, your physician may authorize a refill, if appropriate.


You can also log in to your patient portal and submit a request for a refill.

  1. If you have not been seen by your physician recently, refills may be denied, especially if you have high blood pressure or diabetes. Blood tests and physical may be advised.
  2. Please allow 72 business hours for responses to all refill requests.
  • Those with diabetes should be seen every 3 to 6 months
  • Those with high blood pressure (hypertension) should be seen at least every 6 months or less
  • Those with thyroid conditions should be seen at least once per year.
  • Those with controlled substance prescriptions need a follow-up appointment at least every 3 months.


Referral Authorization Hotline – (866) 654-3471

Rancho Family Medical Group works alongside Regal Medical Group to provide excellent healthcare services. Rancho Family provides primary-care services to patients and works with Regal Medical Group for your specialist care. When a referral is needed Rancho Family will submit the referral to Regal Medical Group for Authorization.

1-877-988-WEST (1-877-988-9378)

For other questions, please send us a message through the patient portal or call our office at 951-694-1753

Signing up for Mychart is easy! Click HERE to see how step by step process.

We are glad you asked! Becoming a patient is easy. We broke it down into steps based on your insurance. Click HERE to see how step by step process.

Absolutely. As a patient of ours, you can schedule an appointment with any of our providers at any of our locations. See a list of our providers HERE.